Welcome to the MiM life of endless possibilities!

No, you will not be able to transfer or claim any funds if your card is suspended.

It will be reflected under “History”. You can view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

Yes, your available balance will be refunded to your bank account upon termination.

No, but you will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

If you notice any discrepancy, you must contact us within 7 days of the time and date of the transaction.

You may reach us through our customer support hotline. Our customer support hotline is open from Mondays to Sundays (except Public Holidays) from 10:00am to 7:00pm. You can reach us at the following channels:

MiM Hotline: +65 6900 4MiM or +65 6900 4646
Whatsapp Business Account: +65 9057 2407

E-mail: cs@mimnow.com

You will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

Log in to your MiM account and you will see your MiM account balance on your MiM Home screen.

Log in to MiMnow and go to Account>View Your Profile. This is where you can update your address and change your MPIN.

Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You
can drop us a mail at cs@mimnow.com and we can help with your KYC. For MiMnow users who wish to activate their remittance function, it is mandatory to complete your KYC. There is a sending limit of SGD 1,000 per transaction, and monthly sending limit of
SGD 5,000.

It is mandatory to do KYC before you can do any transactions on the app and increase Top Up limits to S$1000 per transaction and monthly spend limit to S$5000. Also, remittance services are available only post KYC verification. To do KYC, all you have to
do is to click “Verify Your KYC”.

KYC means “Know Your Customer”. It is a process by which information about your identity and address is obtained. KYC enables us to know/understand you and your financial dealings to be able to serve you better and manage risks prudently.

No, you must ensure that you maintain a sufficient balance in your MiM Mastercard before you can continue with your purchase. MiM Mastercard is not a credit card and will need sufficient balance to pay for your purchase/s.

You may reset your MPIN simply by clicking on “Forgot PIN” on the login page and follow the instructions.

MiM will be activated instantly

Upon signing up for MiMnow, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking
on “Resend OTP”. If you are still having problems, please contact our customer support from Mondays to Sundays (except Public Holidays) from 10:00am – 7:00pm at the following channels:

MiM Whatsapp Business Account: +65 9057 2407
MiM Hotline: +65 6900 4MiM or +65 6900 4646
E-mail: cs@mimnow.com

No, every MiM account must be linked to a unique and valid Singapore mobile number. You can use the same number once the previous account is closed.

MiM is a digital ecosystem with a purpose – to develop and improve the lives of overseas workers. With MiM, there are no limits, just endless possibilities.