As soon as your KYC is verified, your account is fully activated with MiM Mastercard and Overseas remittance functions as well.

MiM encourages everyone to register for a Singpass account.

You can register through this link: https://www.singpass.gov.sg/home/ui/register/instructions or visit a community centre nearest you!

Check this link for Singpass counters available: https://www.singpass.gov.sg/home/ui/counter-locations

Step 1: Once you are registered, a verify KYC notification will pop up. Click on verify KYC and it will redirect you to Singpass.

Step 2: Click the Singpass QR code or log in using your Singpass credentials to gain access to your Singpass account.. Click on I agree to share your data for completion of KYC requirements. Check your data, fill out your address, and click Submit. Congratulations! Your account is now verified! If you are facing issues with KYC verification contact us at +65 6900 4646 or send us a mail at cs@mimnow.com and we will assist you with your KYC verification.

Step 1: Download MiMnow from Apple App store or Google Playstore.

Step 2: Click Register. Provide your mobile number and you will receive an OTP on your registered mobile number. Once OTP is verified, fill out your information details. Voila, your account is created and ready to use!

The minimum top up amount is SGD 10/- and maximum top up amount is SGD 500/-.

Yes, there is a fee of SGD1 to be deducted from your Top Up amount.

Users can Top Up their MiM accounts via 7-Eleven QR Code Top Up and via local bank accounts.

You can generate the QR by entering the amount in the MiMnow and show to any of the 7-Eleven staff. Inform them that you will top up via Matchmove. Please note that the QR code can be used only once.

You can visit any of the 400 branches of 7-Eleven (except the airport branch) to Top Up your MiM Account.

From your local bank account, you can transfer funds to your MiM account via your MiM Account Number and by choosing Matchmove Pay Pte Ltd as your receiving bank.

To reactivate a suspended MiM Mastercard, simply log in to your dashboard. Go to MiM Mastercard > Virtual or Physical Card > Actions > Reactivate Card.

To suspend your MiM Mastercard, simply log in to your dashboard. Go to MiM Mastercard> Virtual or Physical Card >Actions>Suspend Card.

The physical MiM Mastercard you ordered will be shipped to your address you provided within 5 – 7 business days (Weekends and Public Holidays are not included) upon Mastercard order confirmation. Kindly check your mailbox regularly. If you have not received your MiM Mastercard within 5 – 7 business days (Weekends and Public Holidays are not included), please reach out to us.

You may reach us through our customer support hotline. Our customer support
hotline is open from Mondays to Sundays (except Public Holidays) from 10:00am
to 7:00pm. You can reach us at the following channels:

MiM Hotline: +65 6900 4MiM or +65 6900 4646
Whatsapp Business Account: +65 9057 2407

E-mail: cs@mimnow.com

MiM Mastercard can be used anywhere that Mastercard is accepted. It is also equipped with the latest NFC technology that allows users to tap and go to make payment.

You can use your MiM Mastercard in-store, online, or on-the-go on MRT and buses island wide where Mastercard is accepted.

For your own safety and security, MiM’s CVV/CVC is dynamic and you can request on your MiMnow app every time you need it. CVV/CVC is valid for one-time use only, and can be requested as many times as you require it. One CVV/CVC is only valid for
10 minutes upon request.

Yes, you can use your MiM Mastercard on any Mastercard accepted terminals or online across the world. With over 37 million Mastercard merchants in 210 countries and 150 currencies, just swipe, tap, and pay with your MiM Mastercard! You can even use it on MRT and SBS Transit for transit post an initial POS/Chip Transaction purchase. Utilise funds instantly by simply activating your MiM Mastercard.

We are currently working on this feature so users can withdraw from their MiMnow account overseas soon. We will be providing updates on this in the near future. This feature will only be available overseas and users will not be able to withdraw in Singapore.

Once you have placed an order for a physical MiM Mastercard, you will receive the physical card via mail post which will contain a 12-digit activation code that can be found at the back of your physical MiM Mastercard. You can enter the code in the
MiMnow app, from Home go to Account > MiM Mastercard > Physical Card > and click Activate Card.

Step 1: Log in to your MiM account.
Step 2: Make sure that you are a KYC verified user. If not, verify your account via Singpass first before requesting for a physical MiM Mastercard.
Step 3: On your MiMnow Home Screen, kindly tap on Account > then choose MiM Mastercard > choose Physical Card.
Step 4: Tap Get Physical Mastercard andconfirm your Delivery Information.
Step 5: MiM Mastercard is *FREE! *Available for a limited time only.
Step 6: Wait 3 – 7 business days to receive your physical MiM Mastercard.
Step 7: Enjoy, swipe, and pay using your MiM Mastercard!

The funds will be transferred immediately to your recipient. For cash pick ups, your beneficiary can immediately claim funds after you provide them the transaction receipt. However, for beneficiary bank accounts, banks thoroughly check the source of the funds and might take a 30 – 60 minute process before they can release the funds to your beneficiary’s bank account after thoroughly checking the source of the fund.

You may reach us through our customer support hotline. Our customer support hotline is open from Mondays to Sundays (except Public Holidays) from 10:00am to 7:00pm. You can reach us at the following channels:

MiM Hotline: +65 6900 4MiM or +65 6900 4646
Whatsapp Business Account: +65 9057 2407

E-mail: cs@mimnow.com

You can send overseas remittance to the following countries:

• Bangladesh
• Indonesia
• India
• Malaysia
• Philippines

Yes, MiM has a remit overseas feature where you can send money
internationally to 5 countries – Bangladesh, India, Indonesia, Malaysia, and the Philippines. You should verify your KYC first before you can use this feature.

There is no minimum amount, but you can send money up to SGD 5,000 per transaction. Please take note, verified users have a monthly sending limit of SGD 5,000.

It may take up to 15 minutes for your “History” page and your Total Available Balance to be updated. You can view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

Yes, you can transfer funds to a person who already has a MiM account and has verified his/her KYC. You can send funds to another person through his/her MiM registered mobile number only.

No, MiM does not charge you any fee for using our Local Send Money function. MiM does not deduct any money from your account without your permission.

We are currently on a promotion and we offer the following remittance fees:

• Bangladesh – SGD4.80*
• India – SGD4.30*
• Indonesia – SGD6.30*
• Malaysia – SGD4.80*
• Philippines – SGD3.50*

*Remittance fees are subject to change without prior notice.

Yes, there are fees to be charged based on the type of transaction.
Foreign exchange: 2.5%
Cross-border: 2.5%
Cross Currency: 2.5%

No, the physical MiM Mastercard is free for a limited time only.

No, you will not be able to transfer or claim any funds if your card is suspended.

It will be reflected under “History”. You can view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

Yes, your available balance will be refunded to your bank account upon termination.

No, but you will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

If you notice any discrepancy, you must contact us within 7 days of the time and date of the transaction.

You may reach us through our customer support hotline. Our customer support hotline is open from Mondays to Sundays (except Public Holidays) from 10:00am to 7:00pm. You can reach us at the following channels:

MiM Hotline: +65 6900 4MiM or +65 6900 4646
Whatsapp Business Account: +65 9057 2407

E-mail: cs@mimnow.com

You will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “History”.

Log in to your MiM account and you will see your MiM account balance on your MiM Home screen.

Log in to MiMnow and go to Account>View Your Profile. This is where you can update your address and change your MPIN.

Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You
can drop us a mail at cs@mimnow.com and we can help with your KYC. For MiMnow users who wish to activate their remittance function, it is mandatory to complete your KYC. There is a sending limit of SGD 1,000 per transaction, and monthly sending limit of
SGD 5,000.

It is mandatory to do KYC before you can do any transactions on the app and increase Top Up limits to S$1000 per transaction and monthly spend limit to S$5000. Also, remittance services are available only post KYC verification. To do KYC, all you have to
do is to click “Verify Your KYC”.

KYC means “Know Your Customer”. It is a process by which information about your identity and address is obtained. KYC enables us to know/understand you and your financial dealings to be able to serve you better and manage risks prudently.

No, you must ensure that you maintain a sufficient balance in your MiM Mastercard before you can continue with your purchase. MiM Mastercard is not a credit card and will need sufficient balance to pay for your purchase/s.

You may reset your MPIN simply by clicking on “Forgot PIN” on the login page and follow the instructions.

MiM will be activated instantly

Upon signing up for MiMnow, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking
on “Resend OTP”. If you are still having problems, please contact our customer support from Mondays to Sundays (except Public Holidays) from 10:00am – 7:00pm at the following channels:

MiM Whatsapp Business Account: +65 9057 2407
MiM Hotline: +65 6900 4MiM or +65 6900 4646
E-mail: cs@mimnow.com

No, every MiM account must be linked to a unique and valid Singapore mobile number. You can use the same number once the previous account is closed.

MiM is a digital ecosystem with a purpose – to develop and improve the lives of overseas workers. With MiM, there are no limits, just endless possibilities.